Question 1

What insurance plans do you accept?

Accepted Answer

We accept most major insurance plans, including Medicare, Medicaid, Blue Cross Blue Shield, Aetna, Cigna, UnitedHealthcare, and more. We recommend contacting our office or your insurance provider to verify your specific coverage before your appointment.

Question 2

How do I schedule an appointment?

Accepted Answer

You can schedule an appointment through our patient portal, by calling our office directly, or using our mobile app. For new patients, we recommend creating an account on our patient portal first to streamline the process. Same-day and next-day appointments are often available for urgent needs.

Question 3

What services are included in preventive care?

Accepted Answer

Our preventive care services include annual physical exams, immunizations, health screenings (such as blood pressure, cholesterol, diabetes, and cancer screenings), lifestyle counseling, and personalized wellness plans. These services are designed to detect potential health issues early and promote overall wellness.

Question 4

How does your telehealth service work?

Accepted Answer

Our telehealth services allow you to consult with healthcare providers through secure video calls from your computer, tablet, or smartphone. After scheduling a telehealth appointment, you'll receive instructions and a link to join the video call. You'll need a device with a camera, microphone, and internet connection. Many conditions can be diagnosed and treated through telehealth.

Question 5

What should I bring to my first appointment?

Accepted Answer

For your first appointment, please bring your photo ID, insurance card, a list of current medications (including dosages), your medical history information, any relevant medical records or test results, and a list of questions or concerns you'd like to discuss with your provider. Arriving 15 minutes early helps complete any necessary paperwork.

Question 6

How quickly can I see a doctor for urgent care?

Accepted Answer

Our urgent care services are designed to provide prompt care for non-emergency conditions. Typical wait times are under 30 minutes, though this may vary based on current demand. You can check current wait times on our website or app. For life-threatening emergencies, please call 911 or go to the nearest emergency room.

Question 7

Can I access my medical records online?

Accepted Answer

Yes, you can access your medical records through our secure patient portal. This includes test results, visit summaries, medications, immunization records, and more. You can also message your healthcare team, request prescription refills, and schedule appointments through the portal. If you need help accessing your records, our support team is available to assist you.

Question 8

What mental health services do you offer?

Accepted Answer

We offer comprehensive mental health services including therapy with licensed counselors and psychologists, psychiatric evaluation and medication management, specialized treatments for conditions like anxiety, depression, PTSD, and addiction, as well as group therapy options. Both in-person and virtual appointments are available.

Question 9

When should I use urgent care vs. emergency room?

Accepted Answer

Use urgent care for non-life-threatening conditions that need prompt attention like minor injuries, fever, or infections. Go to the emergency room for severe conditions like chest pain, difficulty breathing, severe bleeding, or major injuries.

Question 10

Can urgent care doctors prescribe medication?

Accepted Answer

Yes, our licensed urgent care providers can prescribe many medications when medically necessary, including antibiotics and non-controlled substances. Prescriptions are sent electronically to your preferred pharmacy for convenient pickup.

Question 11

What services are included in primary care?

Accepted Answer

Our primary care services include annual wellness visits, management of chronic conditions like diabetes and hypertension, treatment for minor illnesses and injuries, preventive care, vaccinations, health screenings, and referrals to specialists when needed. We provide comprehensive care for patients of all ages.

Question 12

Can I see a primary care provider virtually?

Accepted Answer

Yes! We offer convenient virtual visits for many primary care needs. You can connect with your provider via secure video from your home or office. Virtual visits are ideal for follow-ups, medication management, reviewing test results, and treating many common conditions.

Question 13

How quickly can I get an appointment?

Accepted Answer

For urgent concerns, we offer same-day appointments when available. For routine visits, you can typically schedule within 1-3 days. Our virtual care options often have more immediate availability than in-person appointments.

Question 14

Do I need to be an existing patient to schedule an appointment?

Accepted Answer

New patients are always welcome! We've streamlined our onboarding process to make it easy to join our practice. You can register online, complete your health history before your visit, and even upload insurance information through our secure patient portal.

Question 15

How do I prepare for my first primary care visit?

Accepted Answer

For your first visit, please arrive 15 minutes early to complete any remaining paperwork. Bring your insurance card, photo ID, a list of current medications, your medical history, and any recent test results or medical records. For virtual visits, test your device and internet connection beforehand.

Question 16

How do I refill my prescription?

Accepted Answer

You can request prescription refills through our patient portal, by calling our pharmacy line, or by contacting your pharmacy directly. Please allow 24-48 hours for processing. For controlled substances or prescriptions without refills, you may need to schedule an appointment with your provider.

Question 17

What is your cancellation policy?

Accepted Answer

We request that you notify us at least 24 hours in advance if you need to cancel or reschedule your appointment. This allows us to offer the time slot to another patient. Late cancellations or no-shows may incur a fee, depending on your provider's policy.

Question 18

How do I know if my visit is covered by insurance?

Accepted Answer

Coverage varies by insurance plan. We recommend contacting your insurance provider directly to verify coverage for specific services. Our billing department can also help provide estimated costs and verify basic coverage information before your appointment.

Question 19

What if I don't have insurance?

Accepted Answer

We offer self-pay options for patients without insurance. We provide transparent pricing for common services and can discuss payment plans if needed. We also offer a sliding scale fee structure based on income for eligible patients.

Question 20

How are my personal data and health information protected?

Accepted Answer

We take privacy and security very seriously. All patient information is protected in accordance with HIPAA regulations. Our electronic health record system uses encryption and other security measures to protect your data. We never share your information without your consent except as required by law.

Frequently Asked Questions