Get in Touch WithOur Team
Whether you have questions about our services, need technical support, or want to share feedback, our dedicated team is here to help you every step of the way.
Send Us a Message
Fill out the form below and our team will get back to you as soon as possible.
Contact Information
Kenya Office
ENT Building, 3rd Floor, Room D5 Biashara Street P.O Box 54321, 00200 - City Square Kiambu, Kenya
Uganda Office
Kampala Business Center 4th Floor, Suite 412 Plot 23, Nakasero Road P.O Box 31025 Kampala, Uganda
Phone Number
(+256) 779724255Email Address
support@mdzuri.comWorking Hours
Monday - Friday: 8am - 6pm Saturday: 9am - 1pm Sunday: Closed
Emergency Medical Services
Please note that MDZuri's telemedicine platform is not intended for medical emergencies. If you are experiencing a medical emergency, please contact your local emergency services immediately or go to the nearest emergency room.
Emergency Numbers:
- Kenya Emergency Services: 999 or 112
- Uganda Emergency Services: 999
- Ambulance Services (Kenya): +254 20 2715999
- Ambulance Services (Uganda): +256 414 321 499
For urgent but non-emergency medical concerns during our business hours, you can contact our support team at (+256) 779724255. Our team will guide you to appropriate care options, but please remember that telemedicine has limitations and is not a substitute for emergency medical services.
Data Protection & Support
At MDZuri Healthcare, we prioritize the security of your data and the quality of our customer support. Here's how we maintain our commitment to protecting your information while providing exceptional service.
Data Protection
We comply with both the Data Protection Act 2019 of Kenya and the Data Protection and Privacy Act 2019 of Uganda, implementing robust measures to protect your personal and health information.
- End-to-end encryption for all data transmission
- Multi-factor authentication for enhanced account security
- Regular security audits and vulnerability assessments
- Secure telehealth platforms adhering to high security standards
- Comprehensive data breach response plans
Note: You have rights regarding your personal data, including the right to access, correct, and, under certain circumstances, delete your data. To exercise these rights, please contact our support team.
Customer Support
Our dedicated support team is committed to addressing your inquiries promptly and resolving any issues you may encounter while using our telemedicine services.
- Typical response time of 24-48 business hours
- Dedicated support for technical and service-related issues
- Clear communication during complex issue resolution
- Multiple support channels: phone, email, and online chat
- Regular feedback collection to improve our support services
Support Hours: Monday - Friday: 8am - 6pm, Saturday: 9am - 1pm (East African Time)
For non-urgent matters, email communication at support@mdzuri.com is preferred.
Find Us
Visit our location to meet with our healthcare professionals in person.
MDZuri Kenya Headquarters
ENT Building, 3rd Floor, Room D5, Biashara Street, Kiambu, Kenya
MDZuri Uganda Office
Kampala Business Center, 4th Floor, Suite 412, Plot 23, Nakasero Road, Kampala, Uganda
Get DirectionsVirtual Consultations
Available 24/7 from anywhere through our telemedicine platform
Frequently Asked Questions
Find answers to common questions about our services, appointments, and more.
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